FAQ

Ordering & Shipping

1. How can I place an order?

   • You can easily place an order on our website by adding items to your cart and proceeding to checkout.

2. What payment methods do you accept?

   • We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

3. How long will it take to receive my order?

   • Shipping times vary based on your location. Typically, orders are processed within 1-3 business days and then shipped. You can view estimated delivery times during checkout.

4. Do you offer international shipping?

   • Yes, we do! We ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout.

Returns & Exchanges

5. What is your return policy?

   • We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns within 30 days of delivery. Please see our Return Policy for more details.

6. How do I initiate a return or exchange?

   • To start a return or exchange, please contact our customer support with your order number and details. We'll guide you through the process.

Products & Inventory

7. Are your products cruelty-free?

   • Yes, we are committed to offering cruelty-free products. We do not test on animals, and many of our products are vegan-friendly. Look for the cruelty-free badge on product pages.

8. Can I cancel or modify my order after it's placed?

   • We aim to process orders quickly, but if you need to cancel or modify an order, please reach out to us as soon as possible. We'll do our best to accommodate your request.

9. Are all items in stock?

   • We strive to keep our inventory up to date. If an item is out of stock, you will see an "Out of Stock" message on the product page. You can also subscribe to notifications to be informed when it's back in stock.

Account & Security

10. Do I need an account to place an order?

    • No, you can checkout as a guest. However, creating an account allows you to track orders, save payment methods, and more for a smoother shopping experience.

11. Is my personal information secure?

    • Yes, we take your privacy and security seriously. Our website uses encryption to protect your personal data during transmission. For more details, please refer to our Privacy Policy.

Contact & Support

12. How can I get in touch with your customer support?
    • You can contact us here for any questions, concerns, or assistance. Our team is happy to help!